Customer Testimonials
The dealership was easy to work with. I know the one thing my son said could have been slightly better is having the car ready to go so when he signed the papers he could just leave instead of waiting for it to be detailed. Otherwise, the process was simple. Salesperson, Zach was great.
Lazar was super helpful and gave me options that fit my budget. He even got me a sweet deal on a 2026 Chevy Equinox EV with a good payment. This dealership is awesome for kids, they loved the snacks and coloring books provided.
JN Chevrolet has the worst customer service on Oahu. Their service advisors do not call you for vehicle updates. You have to call and leave multiple messages before they call you back. They have had my vehicle for over three weeks with no clear date when will be fixed. All to correct an issue they caused by performing a safety recall on the driver airbag. Initially after performing the recall they called and said my vehicle is ready. I go there to pick up and there is an airbag warning light on the dashboard. Who calls and says your vehicle ... Read More DealerRater - Dec 29, 2025
Excellent and professional customer care from the service department and the parts department. Thank you JN Chevrolet.
Mike was awesome and I will be recommending him to anyone looking to purchase a new vehicle.
Service was amazing and always keep me updated on all my service needs. From the start to the end they never fail me.
I always have the greatest experience when going to JN Chevrolet service department. The team over there is great in keeping me up to date.
Jason Hattori & Mike Marcelin went above and beyond to hook me up with an amazing deal over the phone as I live on another island. Got my payment lower than I expected and made the buying process easy with their great communication. Would definitely recommend them both!
Mike was great he took his time with the sales process and we test drove several cars before I made my decision.
Zero Stars - Extremely Poor Service at JN Chevrolet
I had an incredibly disappointing experience with JN Chevrolet that I feel compelled to share. My vehicle was serviced on November 13, 2024, because the fan under the hood was running loudly and continued even after the car was turned off. Additionally, the air conditioning wasn’t functioning. After a diagnostic, I was told the engine coolant temperature sensor was the issue. I paid $845.61 and was assured that the problem was resolved.
However, less than a week later, the same issues returned, and I had difficulty starting the car. I brought it back ... Read More DealerRater - Feb 28, 2025
Mike was absolutely amazing from start to finish. Greeting me at the door to immediately getting to work on finishing me a car with in my range of pricing. He found amazing cars for me and of course went into detail with each car he brought to my attention. Charmer for sure and makes the experience easy and stress free. MUCH LOVE TO MIKE THATS MY BOY!!! 5 stars all around the board.
I’ve had several new cars in my time. I’ve never experienced the customer service received by the car salesmen we had named Mike. He was accommodating and used the time we had to ensure my daughter received what fit her and what fit her budget. He was transparent, thorough and genuine in his actions and with his intentions. I am normally really uneasy around car salesmen because they always have a hidden agenda. Mike made it easy to trust him. He made sure we understood the numbers and what would take place every step of the process. He ... Read More DealerRater - Feb 25, 2025
If you’re looking for someone who genuinely cares about their customers and delivers excellence in both service and quality, look no further than Mike.M at JN I will definitely be returning and highly recommend them to anyone in need of exceptional service!
Amazing experience! The staff was helpful, professional, and made the process smooth and stress-free. Highly recommend!
Geat custumer service from mike never felt pressured and everything was smooth drove out with a new used car. Will defintly come back tp upgrade in the future.
Outstanding service && very helpful ! Buddy Gomez & Mike Marcelin were so amazing !! We will definitely refer our family & friends !
The JN Chevrolet team is super amazing. I was blown away by the level of professionalism and expertise displayed by this company. My service was exceptional and the process was quick. Mike kept us updated throughout the entire process on becoming a brand new Chevrolet Suburban owner. Not only did he guide us into our new purchase for my Ohana, he also took care of making sure our vehicle was perfect in every way, and fit us just right.
Go see brada Mike Marcelin at JN Chevrolet if you’re looking for some amazing support, a new family member or ... Read More DealerRater - Jan 27, 2025
This dealership and their employees were very professional, therewas no pressure whatsoever. The establishment was inviting and clean. Logan was kind and courteous who offered me smiles and understanding. Customer Service was 100% the best ! I will and would recommend JNChevrolet Honolulu to all my Ohana and friends.
The most awesome dealership in Hawaii. Under the incomparable management of Mike, we had our Honda Accord Coupe delivered to our home. Thank you JN Chevrolet!
The team work in this dealership is immaculate they made it work for me with the best deal possible, Logan and Andrew made my buying experience comfortable
Excellent customer service, good communication & great explanation about the details of the car. Had a great time purchasing with how friendly they were!
Worked with Mike Marcelin when we purchased our 2025 Chevy Suburban. He’s is truly a class-A person and salesman! He took care of my family and I from start to finish. He is very helpful and knowledgeable no matter what type of vehicle you are in the market for. He’s the guy you wanna go too! We special ordered a suburban from him and as life would have it, unfortunately there was a shipping issue from the mainland that was out of anyone’s control. We ended up waiting a little longer than expected. But mike as the professional ... Read More DealerRater - Jan 17, 2025
I am 52 years old, and this is the FIRST & LAST time that I’ve been to a car dealership in my life. I’ve heard some negative stories from relatives and friends about sales people, and I didn’t know what to expect. But Mike Marcelin was just AWESOME! He took his time. He explained everything. He answered all of our questions. Words can’t explain how much of a positive experience this was for me!! I can’t thank him enough for his hospitality and patience!! So Mike-if you’re reading this, thank you for such an AMAZING ... Read More DealerRater - Nov 16, 2024
Mike was awesome. He provided outstanding service from the moment we started looking to driving off with a new truck. Mike was easy to talk to and provided the best experience from all my experiences at a dealership.
fast & friendly, always pleasant, excellent service. alway check to see if I needed any other repairs.
My salesperson Mike was very friendly and helpful. He held the dash cover that was ordered until I could pick it up. Thanks Mike!
Fast and friendly service answers all my questions and never tries to sell me something I don't want always have a smile and no xx!
Mike and the whole team were very friendly and knowledgeable. I’ve purchased cars at other dealers where it felt like it took all day. They got me in and out quickly and painlessly. They didn’t press me too hard on upgrades I didn’t want either. Always appreciated. I’d definitely shop here again.
Great service..big thanks to mike for assisting and explaining to us in choosing the right truck.He
The sales team (Kimo, Lazar, and Mike) bent over backwards to accommodate our budget and get us exactly what we needed in a vehicle. Great buying experience overall!
Mike and his team got us in our new car in record time with zero hassle. No wheeling and dealing, back and forth tactics... just real and honest people listening to what you need. Closing deal and financing was icing on the cake!
Lazar was amazing. He was very friendly and professional. Great experience with him and the team.
Mike was amazing to work with and very knowledgeable with each car we test drove. Really had our best interest at heart and put in work. Thank you!
Greatest car buying experience by far. The most fastest and straight to the point. Lazar was very helpful and personable! Worked with us and made us feel very comfortable like family! Highly highly recommend seeing Lazar and his team here at JN Chevrolet. 🥳
The Sales department was fantastic when I bought a brand new Silverado. However, less than 6 days later and 1133 miles, I received the following alerts that came in and stayed on. 1) service ESC, 2) service traction control, 3) check engine light on, and 4) forward collision disabled.
I recorded this all on my phone and drove to the dealership at 30 miles an hour as the truck struggled and jerked. Got to the dealership and showed someone the video and alerts were on in the lot. However, by the time the Master Tech looked at it, there were no codes on the scanner and the ... Read More DealerRater - Apr 26, 2024
Our salesperson was Brandon and he was great. Very friendly and helpful. He coordinated with me so I was never waiting around for the next step. FYI this is a no negotiating dealership for used vehicles. That certainly makes things go more quickly. I did purchase a vehicle and it was clean with a full tank when I picked it up. An excellent experience.
Great service and easy to work with. Very friendly team that work together to help their customers. Never felt pressured.
Mike Marcelin was AMAZING!! Very kind and service oriented. He sold us a BEAUTIFUL suv. Such a great experience, highly recommend!!
I worked with Kimo he was very friendly he asked me what I was looking for in my next vehicle I was able to test drive a few vehicles and was able to purchase a Silverado I’m very thankful and extremely happy with my purchase
I came in on my birthday to purchase a vehicle and the sales man that helped me i believe his name is Kimo was very helpful and kind he also explained my options and deals they had going on. I definitely recommend this dealership to anyone wanting to purchase a car.
JN Chevy is top-notch! The staff are friendly, knowledgeable, and dedicated to customer service. They have a wide selection of vehicles to choose from and the financing process was a breeze. Absolutely coming back and highly recommend JN Chevy to anyone in the market for a new or used car. Mahalo Jason and the JN Chevy staff for the warm aloha and fantastic deals 🤙🏽
Upon initial unannounced visit to purchase a vehicle, my sales representative was outstanding. I was handed off to another sales person and I was not impressed, I ended up being annoyed and left. JN is not the same dealership I purchase a brand new vehicle a few years back. Customer relations is very important to me.
One of the best car buying experiences I’ve ever had, and the best new car experience ever. The dealer made money, we got the car we wanted. Everyone was happy. I will definitely come to JN first for my future car needs.
If you need a car to ask for Mike Marcelin he was a really great help and we got the car we wanted very professional and kind , thank you !!!!!
Andrew Davis and Mike Marcelin was helpful. Got the car the we wanted with a good deal, and fast transaction. They are very honest and willing to work with us. Keep up the good work guys. Highly recommended.
In and out quick. Got tank of gas ,ride home. Fast finance paper signing. Car detailed.
MIKE MARCELIN was very patient and attentive during the purchasing process. I would absolutely recommend him to anyone in the market for new vehicle!
I’m always happy to do business wit JN Chevrolet. I’ve purchased 2 cars since 1986, a Chevy S10 pickup and a 2013 Chevy Malibu. Recently I purchased a 2011 Honda Accord. Been very Happy with all 3 vehicles, especially with the Courteous and professional service. My salesperson has taken me step by step through the process and made sure i understood, which made me feel comfortable and at ease. I have recommend JN and my Awesome Salesperson Marc to my friends and family. Thank JN!!
Very friendly and very helpful, very knowledgeable and professional towards customers very thorough in explaining any questions you might have
I have purchased 4 vehicles in Hawaii previously and had nothing but horrid experiences. JN Chevrolet absolutely destroyed that idea and changed my mind completely! Pure professionalism and courtesy from start to finish. Mike Marcelin made the negotiation process smooth and timely with the absolute best service I have experienced at a dealership. Fair trade across the board to get the job done! My family and I left with nothing but pure happiness! Thank you Mike and thank you JN for having quality employees like him! 10 out of 10 experience with your dealership! 100% would recommend others and buy again! See you in ... Read More DealerRater - Jul 15, 2022
I’ve been to a few dealers and I gotta say I never got the experience that I was met with at JN Chevrolet on Nimitz. Mark and Mike were two amazing individuals that I had the pleasure of working with. They continued to communicate and assist in any needs to helping me acquire my dream truck. A huge shoutout to the finance one man army Andrew for getting us a much better deal then what was originally given due to a few lacks on my end. Regardless, the entire dealership really went above and beyond with their service and ... Read More DealerRater - Jul 11, 2022
Bought my first CHEVY SILV & that sale was smooth in 2020, 2022 went back & still on point with customer service! Definitely be sticking with this awesome team!!
Michel ‘Mike’ Marcel and finance guy Andrew made this purchase a breeze! Mike showed me the exact vehicle I inquired about and also offered a back-up vehicle at a lower price…then I even changed my mind and chose a different color! The process was quicker than usual (under 3 hours!) and Andrew the finance guy had me set with clear pricing and payment terms in almost no time. Mahalo for the fast and enjoyable buying experience!!!
Mike Marcelin was pretty amazing and helped me out a lot. Hit him up for great customer service and going out of his way to help you
Mike took care of my wife and I the moment we arrived at the dealership. He was very professional and able to answer all of our questions on the spot. He even went a step further and got us to rethinking our current auto insurance policy that ended up being more economical for our situation. The overall experience was amazing since we just arrived in Hawaii. Completely and overwhelmed by the service we received.
Mark Rogers, yous THE BEST MAN!!my first time ever buying a car and u made it possible for me to get a spankin new car!I came in to the dealership told you what car I wanted and that's exactly what I drove off with!!Mark wasn't pushy or anything, instead he recommended the stuffs I needed for the car for example the "gap" program which I did add on.Mark gave me tips on the maintenance for the car, which was super helpful since I don't know much about cars.The next day ... Read More DealerRater - Jun 4, 2022
Is place was amazing! The best customer service I have ever had. I want to give a shout out to the General Sales Manager Jason Hattori and Sales Consultant Mike Marcelin for helping me and providing that above and beyond service. I want to thank them and and the rest of the team. They made me want to travel back in time because I wish I went to them to purchase a vehicle instead of Servco. In this case I was selling my vehicle to them and they helped me out a lot. I was selling it due to moving ... Read More DealerRater - May 31, 2022
I would highly recommend JN Dealership to any person or persons looking for a vehicle. Mr. Mike is very helpful and knowledgeable and conducts himself very respectfully. He definitely assisted me in my time of need and I love the vehicle. Thank you sir and have a blessed day.
My husband and I had a great experience, Mark met us and greeted us, very welcoming, and knowledgeable about the vehicles we were interested. I 100% reccomend Mark if you're looking to buy a car, overall everyone was very open.
Kimo was very helpful during this whole process and made this experience easy for me due that I live on a different island.
Scheduled an appointment with Kimo to test drive a 2019 Mazda CX-3. He promptly met me in front of the dealership with the car ready to test drive. He spent time teaching me about the car, how to navigate the control panel, and even got to know me as a person. He was helpful through the entire process and never made me feel pressured to make a decision I wasn't happy with.
Mike was definitely amazing! 100/100 From the get go, we told them we had a semi-complicated situation and he was very patient with us and understanding, especially because we had our kids with us which is already stressful as it is.
Mike was welcoming and helpful.The whole process of purchasing the car was quick and smooth.He gave us a great deal.Will definitely recommend Mike.
Wow! We had such an awesome experience here at JN Chevrolet! Every person we came in contact with went above and beyond our expectations! It was a stressless and painless experience! J, Mike, Andrew, & Jason took such good care of us from start to finish! I'll definitely be back for any future purchases and I would recommend anybody looking to purchase a vehicle to go out and see this team! AMAZING!
JN had a large inventory of vehicles to choose from and the seller was very knowledgeable and provided us with many options that were within our budget.
Great service, and assistance & everything else in the process of my purchase of 2021 Colorado.
See my boy Magic Mike let him work his magic on helping drive of the lot with a NEW or used car. Highly recommend see him. Very cooperative and understanding and will do anything in his will to satisfy your car or truck needs!! And Jason Hattori, we appreciate the magic you’ve done to help us drive of the lot with a new truck!!! Mike Marcelin and Jason Hattori! we love our new Chevy much mahalos and aloha. 🤙🏾
Guyson was super helpful in buying us a new Hyundai Tucson! He was very considerate and flexible to our requests to strike a great car deal. Definitely recommend this nice and friendly service!
So glad we came here! We had such a pleasant first experience working with Guyson & Adam as they treated us like family! Will definitely recommend always!
The dealership is very friendly and the staff are very helpful. Mark was great to work with and would have him help me again in the future!
Mark was very helpful & his service was excellent! He was very informative & answered all our questions. He was there every step of the way and very sociable. Thank you Mark, we greatly appreciate you with helping us purchase our first family vehicle😊
Had the pleasure of purchasing a car from Mr. Mike Marcelin at JN. The experience was nothing short of amazing. It was a totally no pressure environment but still very informative in the process, we walked away feeling like we got a deal. Special thanks also to Jason Hattori and Matt Marteans, sorry if I spelled that wrong. They definitely helped in making the car buying experience a good one.
Would recommend JN Chevy and Guyson to anybody looking for a vehicle. Super friendly atmosphere, very easy to work with, and willing to make deals. Military friendly!!
Mike was our salesperson and made the deal happen so fast for us. Super grateful for all his time and effort he put in to making the sale happen for us. Would highly recommend this place and mike for all your needs in looking and buying your next vehicle! Thank you JN Chevy for our amazing meeting ride! Couldn’t be more happy and grateful...
JN Chevy service team especially Chris Viniegas have spoiled us to the extent that we will only shop for cars and service at JN. Jason Hattori and his sales team have become our automotive family. Sales and service like that must reflect a corporate environment that exceeds expectations in every way. Thank you.
for being a first time buyer of a new car, me and my family met the right people at JN. Kimo was a big help and decision maker. Great person and super friendly. Totally happy with my new traverse
If it weren't for Kimo we never would have done business with JN. He went way above and beyond to get us the car we wanted and we couldn't be more thankful.
Kimo had a nice calm energy that didn't make us feel pressured about buying. Very informative and helpful through out the entire process. Worked with out budget to get us the car we wanted.
My husband and I just bought a Brand New Equinox and couldn’t be happier! Very smooth purchasing process! Got there at 12p and was driving it off the lot at 4! All thanks to our Sales Rep Richard Diep and the Finance Manager Andrew Davis!
Mike was so awesome, he made our buying process so smooth and easy. Would recommend mike to everyone, no pressure at all. The total process was only 3 hours
Kimo provided excellent service in assisting us with the purchase of a brand new suv and making the process as smooth and easy as possible.
Searching for a new vehicle can a daunting task, but it was not so when I went in to JN Chevrolet. Kimo provided an overall positive experience that eased our nerves. He is very knowledgeable of the vehicles and various other areas we inquired about. Thank you to Kimo and everyone at JN for this wonderful experience. We look forward to the memories we will make as a family and hope to do more business in the future. The Kahawai’s
Kimo was very accomodating and helpful to us when we purchased our car. It was a smooth and fast transaction for us. Great and excellent job!
Kimo helped me maximize my trade in value by giving me some tips. He also made sure my new car was detailed before I received it
I had went in looking to get an SUV but ended up getting a truck because I was tired of putting in work on my car that kept over heating. Mark was very helpful even though it took all day, they made sure to get everything processed.
I bought a used car from Mike H. Marcelin and though I loved the car and bought it that day, the alignment was off. I texted him about it and he said that "we sell used cars as is", and then told me he would talk to his manager. They ended up scheduling me an appointment the following week and fixed it for free! Thank you Mike for your great customer service.
Mike Marcelin and Braven Sager did a great job for me! I’m so very happy with my vehicle purchase. I found a gem and I love it!
Thank you for helping me with my very first car! Excellent service ! I wouldn't have chose any other place to purchase! Thank you thank you thank you!!
Mark was very helpful and patient with helping us out. Such an awesome employee I'd recommend to any buyer. Ty mark for for really helping us put on this deal. Ty Jason also for your patience and help. I also want to thank my dear friend, Mr. JJ Marxen for taking the time to really help us out. Ty JN Chevrolet and all employees who stuck with us through this deal.🤙🏽🤙🏽🤙🏽
Kimo was our Sales associate, he did an excellent job in assisting us which ultimately lead to our purchase of a brand new 2021 Chevy Silverado...
Mike, the sales person was amazing, he made the buying experience great. All of the staff were helpful, knowledgeable and friendly! I highly recommend JN Chevrolet! Five stars!
Had an amazing experience here at JN Cheverolet Nimitz. My husband has been shopping around for a truck for a while, specifically looking for a GMC, but would be open to others also. Just so happened, they had a used (but amazing condition) GMC truck. We went to take a look at it and was greeted by Richard. We were also shown some Chevy's, then we noticed Honolulu GMC was literally the next lot over. So my husband wanted to go look there for a variety of GMC trucks. He told Richard this, and unexpectedly he responded SO NICELY! ... Read More DealerRater - Mar 8, 2021
Kimo was awesome ! The amount of info he gave me was super helpful. Also very honest and transparent throughout the whole process. Would recommend to anyone.
I've been to dealerships often in the past but this past purchase was the easiest and most trustworthy. No judgements, pressure, or negativity. It was an all around peaceful visit!
Awesome time with these guys. Thanks for your patience while finding me my Truck. Can’t thank you enough for all your help and guidance...Mahalos
Very nice place and got greeted upon arrival. Kimo helped us what type of truck we were looking for and answered all our questions. Kimo was very knowledgeable with all the different types of Colorados. I even learned something myself. Thank you and Hope to see you again! Yeah
My sales associate Kimo, was a great help! He helped worked with what we wanted. Explained to us everything clearly. Also helped us get the truck We wanted. We appreciate his work! Thank you very much!
Wonderful service all around! Kimo went above and beyond to get us our beautiful new truck. Easy and comfortable process from start to finish. Thank you so much!
Best dealership on Oahu! 10/10 customer service. When you go in ask for Mike and he will do everything he can to ensure you’re happy! Mike and Jason Hattori make a great team. Thank you!
Mike Marcelin was very personal and helped us find the right car for our daughter. He also stayed after hours when my daughter picked it a couple of weeks later. Also Jason the manager worked with him to answer any questions we had. The service we received was very professional and we really appreciate the service they gave us. I would recommend them to my friends and family.
